Refund policy

Overview
Thank you for choosing Momentta! Each piece is custom-made with your pet's photo, so we don't ask you to send anything back. If something isn't right, we'll make it right.

Order Changes (Within 24 Hours)
How to Request: If you need to modify your order (e.g., name, photo, shipping address), please contact us within 24 hours of placing your order.
After 24 Hours: Once production begins, changes may not be possible.

Not Happy With Your Order
Our Promise: If you don't love your piece, contact us within 30 days of delivery and we'll give you a full refund.
No Return Needed: Because every piece is personalized, you don't need to send it back.

Damaged or Faulty Products
What to Do: If your piece arrives damaged or faulty (e.g., scratched, oxidized), let us know within 30 days of delivery and include a clear photo.
Our Response: We'll refund you in full, no return needed.

Refunds
How It Works: Approved refunds are issued to your original payment method.

Shipping Times
Estimates: All shipping timelines are estimates. While we strive to deliver your order promptly, unforeseen delays can occur.
No Refunds for Delays: Unfortunately, we cannot offer refunds due to late deliveries outside of our control.

Lost or Stolen Packages
Delivery Confirmation: If your tracking information indicates that your package was delivered, but you did not receive it, please let us know.
Our Commitment: Once we verify it's lost, we will gladly remake and resend your piece at no cost to you.

Incorrect Addresses
Double-Check: Please confirm your shipping address at checkout.
Reshipping Fee: If an incorrect address leads to a delivery issue, we can resend your order for a $14 reshipping fee. Alternatively, you can forfeit the package if you do not wish to pay the fee.

Contact Us
If you have any questions about this policy or need assistance with your order, please reach out to us at woof@momentta.com. We appreciate your business and want you to be completely satisfied with your personalized piece!